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Customer Care Centre

Website Care and Support

We look after your site, so you don't have to

Care plans that sit on top of your managed hosting, updates, security, backups and the changes you need, handled by a local team. Hosting keeps it online; care keeps it growing.

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Hosting and Care,
working together

Two layers, one local team, one monthly bill:

  • Managed Hosting keeps your site online, fast, secure and backed up daily.
  • Website Care sits on top, the updates, fixes, content changes and support that keep it current and working hard.

Most clients bundle both, so nothing falls through the gaps and there’s only one number to call.

Care plans

Looked after, every month

Add a care plan to your hosting. Each builds on the daily backups, security and monitoring your hosting already includes. We do the site updates so you don’t need to.

Lite

NZ$49
per month

  • Priority software and plugin updates
  • Up to 1 hour of changes per month
  • Security monitoring
  • Uptime monitoring
  • Ticket support
Get Started

Most popular

Standard

NZ$99
per month

  • Everything in Lite
  • An extra 1 hour of changes per month
  • Site performance checks
  • Priority ticket support
Get Started

Pro

NZ$199
per month

  • Everything in Standard
  • An extra 2 hours of changes per month
  • A site status report each month
  • Monthly check-in
  • Priority phone and email support
Get Started

Pair with any hosting plan; we’ll bundle them into one simple monthly fee. Prices indicative.

Why a care plan beats fix it when it breaks

Neglected sites get slow, fall behind on security and break at the worst time, then cost more to rescue. A care plan is cheap insurance that keeps small things small.

  • No nasty surprises or big rescue bills
  • A local team that already knows your site
  • Changes done for you, fast, without the hassle

Want your website looked after, not left to drift?

Add a care plan to your hosting.

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Frequently asked questions

We’re here to help. Can’t find your answer? Get in touch.

Hosting keeps it online, secure and backed up; care keeps it updated, current and changing as you need. Most clients bundle both for one fee.
Plans from NZ$49 per month, scaled to your site, far less than fixing a neglected site later. (Indicative.)
Usually yes, after a quick health check that it’s in a state we can support well.
We’re a Bay of Plenty studio in Te Puke, working with businesses right across New Zealand, plus clients in Australia and the USA. Local roots, global reach.
With a free, no-obligation chat. We learn what you need, then give you a clear, fixed quote, no surprises and no pressure.
Yes, completely. We build on tools you own (like WordPress), so there’s no lock-in, you’re never held hostage.
Yes. We host and look after what we build, so you’ve got one local team to call.

Almost certainly. We do branding, websites, SEO, Google Ads, automation and hosting, joined up, so everything works together.